About us

We Top Up is Bangladesh's emerging mobile recharge platform. It is a product of Spider Digital Commerce Bangladesh Limited, a technology company working in FinTech & Next Level IoT (Internet of Things) solution that provides digital solution to partners in order to help them in developing their process digitalization and related solutions for their digital growth in Dubai and Bangladesh. www.we-top-up.com is going to be the consumer brand of Bangladesh's innovative Financial Technology (FinTech) company Spider Digital Commerce (Bangladesh) Ltd. A Subsidiary of Spider Digital Innovation Dubai (www.spiderdigital.io). We strive to maintain an open culture where everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. Our team spends hours designing each new feature and obsesses about the smallest of details.


Terms & Conditions

Please read the following terms and conditions carefully before registering, browsing or using www.we-top-up.com website. This platform is run by Spider Digital Commerce (Bangladesh) Ltd., having its registered office in Apartment # A7, B7, Heraldic Heights, Plot-2/2, Block-A, Mohammadpur Housing Estate, Mirpur Road, Dhaka, 1207 and headquartered at 19th Floor, Conrad Sheikh Zayed Road, Block 15, World Trade Centre, Dubai UAE. We Top Up may include services such as mobile recharge or any other service that may be offered by www.we-top-up.com or any affiliates of Spider Digital Commerce (Bangladesh) Limited. For the avoidance of doubt, it is clarified that these terms and conditions shall apply to www.we-top-up.com (mobile recharge) service, whether offered by SDC or its affiliates.

Return, cancellation, and refund

Any Top-Up or Mobile Recharge purchased or Utility Bill Payment processed using this facility is not returnable. Your payment is only refundable in the condition that the payment was successfully debited by your bank or payment processor but the equivalent service of this facility or credit in the respective facility was not provided. There is no liability on this facility on the service provided by the utility service providers. If payment is debited and service is provided refund will not be considered.

Fraudulence and Forgeries:

It is a punishable offense by the laws of Bangladesh if your account is involved in any fraudulent activity or forgery attempt. Such attempts will be reported to Bangladesh Law Enforcement Agencies for taking any lawful actions against the account holder. If you are aware of or have detected any fraudulence or forgery involving your account, you should immediately notify us. Our contacts are updated in the 'Contact Us' section.

Governing Law & Dispute Resolution:

These Terms shall be governed by and construed in accordance with laws of Bangladesh and the parties hereto submit to the non-exclusive jurisdiction of the Bangladesh courts for the purpose of enforcing any claim arising hereunder.


Contact Us

Apartment # A7, B7, Heraldic Heights, Plot-2/2, Block-A, Mohammadpur Housing Estate, Mirpur Road P.S, Dhaka, 1207
Email: support@we-top-up.com
Website: spiderdigital.io
Tel: +8801313043799